Service conditions

A booking is confirmed only when the journey, vehicle and total fare are confirmed in writing.

Updated: 29 September 2026

Included and additional waiting

Airport collection includes 60 minutes of waiting from the actual flight landing time. At hotels and other addresses, 20 minutes from the agreed pickup time are included. Additional waiting costs CHF 1 per minute. The customer is informed when the included time is exceeded and an additional charge applies.

Flight delays

We take your flight number and update the collection time according to the actual flight status. No waiting charge applies to a delay before the aircraft lands. For delays extending into the following day, vehicle availability is reconfirmed; any transfer payment collected is refunded if the service cannot be provided. Airline-caused delays are not treated as the customer being late or failing to arrive.

Cancellation and changes

Cancellation is free at least 24 hours before the agreed pickup time. From 12 hours inclusive to less than 24 hours before pickup, 50% of the transfer fare applies; with less than 12 hours, 100% applies. Changes made at least 24 hours in advance incur no administration fee. Any fare difference resulting from a route or vehicle change is communicated in advance. Last-minute changes are subject to availability.

What the fare includes

The total fare confirmed in writing includes applicable taxes, standard greeting and normal airport parking charges. Additional stops, route changes and waiting beyond the included period are specified and charged separately. The calculator shows an estimate; the fare stated in the written confirmation is the confirmed price.

Child seats

Child seats are provided free of charge. Request them in advance; suitable seat availability must be confirmed separately. Provide the age, height and weight of each child. Selecting a seat in the form does not confirm availability.

Meeting at the airport

According to the flight’s arrival hall, a named greeting takes place in the public area after the customs exit at Arrival 1 or Arrival 2. The exact meeting point and driver details are sent by WhatsApp or SMS before the journey. The airport map selection is a routing reference; it does not designate a fixed desk, gate or car-park meeting point.

Booking confirmation

A form submission or WhatsApp message is an enquiry. The booking becomes confirmed when the journey, vehicle and total fare are confirmed in writing. These conditions are provided before that written confirmation. An automatic enquiry-received email is not a confirmed booking.