BK LIMOUSINE
Privacy policy
Who to contact
BK Limousine, Gumpenwiesen Strasse 42, 8157 Dielsdorf, Switzerland, is the contact for data processing on this website. Reach us at info@bklimousine.com or +41 76 372 16 16. This notice describes the website and the contact channels it offers.
Visiting the website
When you request a page, technically necessary connection information is transmitted to the web server, including your IP address, request time, requested address and browser or device information. It is used to deliver the website, maintain security and investigate errors. The website operates on existing hosting infrastructure; technical providers process data as needed to operate their services.
Email, telephone and WhatsApp enquiries
When you contact us, we process the information you provide to answer your enquiry and plan a requested journey. This may include your name, contact details, date, pickup and destination addresses, passengers and luggage. Share only information needed for your request.
WhatsApp and external websites
WhatsApp buttons link to an external service. Opening a link takes you away from our website to that provider’s service, where its own privacy information applies. No WhatsApp chat is embedded on this website. You can contact us by telephone or email instead.
Journey details saved in your browser
To let you continue after a reload or connection interruption, the journey planner saves pickup and destination addresses, selected places, date, time, passenger count, vehicle choice and any name, telephone number, email address and flight number you enter in this browser’s local storage. It may also save the route, estimate and status of a started or confirmed enquiry. Details are discarded on your next visit after 30 days without an update. Use the clear icon in an address field to remove that address. You can remove all saved details by clearing this website’s browser data. They are not synchronised with other devices. Saving a draft does not send an enquiry; address and route lookups and enquiry submission use the services described below. Expired estimates must be updated before a new enquiry.
Address search, routing and non-binding enquiries
When you type an address, we send the search text through our server to Geoapify. Your device coordinates are sent for address lookup only after you tap the location icon and allow browser access. Routing sends the selected coordinates to Geoapify; our server validates the date, Swiss local time and passenger count. We calculate vehicle fares ourselves using our configured rates. The map loads on the result screen and, on mobile, only when you expand it. Map tiles also pass through our server; the API key stays there. Geoapify processes technical request information under its own privacy policy. No customer account or confirmed booking is created. Unsubmitted form entries are saved as a draft in this browser, as described above. When you submit a vehicle enquiry, we store your name, phone number, email address, optional flight number and journey details, including the estimated fare, language and enquiry reference, on our server. These details are emailed to you and info@bklimousine.com over an encrypted SMTP connection to process your enquiry. Website enquiries are retained for 90 days by default and then removed by a daily background task; authorised staff can also delete them earlier in the administration area. Email copies are managed separately in the mailbox. Route geometry and distance are cached for 15 minutes and map tiles for 24 hours. Abuse protection uses temporary counters with hashed IP and email identifiers; technical server logs may contain connection information. Only when you choose WhatsApp are your enquiry details included in its message link. You send the WhatsApp message yourself. Manual contact without a calculated route opens only a WhatsApp or email draft. Copying places text in your clipboard only on your explicit action. Our consent-based advertising events contain only the event type, language and page path, never contact or journey details.
Cookies and your choice
CookieAdmin stores your cookie preferences. Functional cookies may also be used for language selection. Additional marketing functions load only after your consent. You can reopen and change your choice through “Cookie preferences” in the footer. Refusing optional cookies leaves essential website and contact functions available.
Google Maps
The contact and legal-notice pages offer an embedded Google Maps view of our location. The map loads only if you allow functional services or select “Show map”. Your browser then connects to Google, sharing information such as your IP address and technical browser data. Google processes this information under its own privacy policy and may use cookies. Refusing functional services in cookie preferences removes the loaded map. “Open in Google Maps” opens Google's website in a new tab.
Google Ads
With your consent, we load Google Ads to measure interactions with telephone and WhatsApp links. Technical device and connection information, the page visited and the contact method chosen may be transmitted to Google. This click measurement does not transmit message contents. Google may also process data outside Switzerland. Google’s privacy policy explains its own processing. We do not record an ordinary page visit as a completed booking.
Retention and disclosure
Enquiry information is used for as long as needed to handle the request, provide an agreed service and comply with applicable retention duties. We disclose information where needed for the discussed service or required by law. The processing described above applies to technical delivery and external services you choose to use.
Your privacy requests
Contact us at the address above with questions or requests concerning access, correction, deletion or withdrawal of consent. The rights available in an individual case depend on applicable data protection law. A changed cookie preference applies to subsequent use and does not retroactively change processing that has already occurred.
Further information
For external services, see Google’s privacy information at policies.google.com/privacy and WhatsApp’s at whatsapp.com/legal/privacy-policy. We update this notice when the website or its processing changes. Last updated: September 2026.
Service conditionsChild-seat enquiries and service conditions
When you request a child seat, we collect each child’s age and age unit, height and weight, and the number of seats requested. These details help us select and confirm suitable seats. They are saved with your form draft in this browser and, after submission, sent with the enquiry to BK Limousine and your email address. The website also stores the applicable service conditions with the enquiry. The same retention periods apply as for other enquiry details: up to 30 days without an update in the browser and 90 days by default on the website; email copies are managed separately. A flight number may be required for an airport enquiry. Saving a draft does not send an enquiry.